PRIVACY POLICY

Effective Date: March 18, 2026

Dream House Virginia respects your privacy and is committed to protecting the confidentiality and security of your personal information. We recognize the importance of safeguarding customer information and have adopted standards designed to maintain and preserve the confidentiality of nonpublic personal information in accordance with applicable law and industry practices.

Information We Collect

We may collect nonpublic personal information about you as necessary to provide mortgage-related services, respond to your inquiries, and operate our business. This information may be collected from several sources, including:

  • Information you provide to us on applications, forms, questionnaires, emails, phone calls, text messages, and through our website or online tools. This may include your name, address, email address, telephone number, date of birth, social security number, employment information, income, asset information, credit history, and other financial information.
  • Information about your transactions with us, our affiliates, lenders, service providers, or others. This may include loan details, payment histories, account balances, and account activity.
  • Information we receive from consumer reporting agencies, such as your credit score, credit report, and other information related to your creditworthiness.
  • Information we receive from employers, financial institutions, title companies, insurance providers, and other third parties to verify the information you have provided, including verification of employment, income, assets, deposits, insurance coverage, and similar information.

How We Use Information

We may use the information we collect to:

  • respond to your inquiries and requests
  • evaluate, process, and support mortgage-related services
  • communicate with you about your loan inquiry, application, appointment scheduling, document requests, loan milestones, and other service-related matters
  • verify your identity and submitted information
  • maintain business records
  • comply with legal, regulatory, and compliance obligations
  • improve our website, service experience, and internal operations

Text Messaging and Mobile Information

If you provide your mobile phone number and consent to receive text messages from Dream House Virginia, we may send you non-marketing text messages related to your inquiry, mortgage application, appointment reminders, document requests, loan process updates, and other service-related notifications. Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information listed below.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Disclose

We do not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law, or as necessary to process your request, provide services, complete a transaction, or operate our business with trusted service providers acting on our behalf.

We may share information with service providers and vendors that help us support mortgage processing, communications, document collection, customer service, technology systems, website hosting, compliance, and related business operations, but only to the extent reasonably necessary for those purposes.

We treat customer data as confidential within our organization and require appropriate data protection and confidentiality practices from employees and service providers.

Website Data and Consent

By submitting information through our website, forms, or online tools, you consent to the transmission, collection, and processing of your information for the purposes described in this Privacy Policy.

Where required, text messaging consent is collected separately through an unchecked consent box or similar opt-in mechanism. Submission of a form is not, by itself, treated as consent for text marketing. 

Third-Party Links

Our website may contain links to third-party websites or services. Those third-party sites are not governed by this Privacy Policy, and we are not responsible for their privacy practices, content, or security.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Changes to This Privacy Policy

We reserve the right to amend, update, or change this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.